Investor Presentaiton

3 Industry Leader In Customer Experience SmartStop Self Storage REIT, Inc. ...The Smarter Way to Store! Technology-driven platform gives SmartStop the ability to meet customers' unique service needs SmartStop Self Storage BEST BEST BEST CUSTOMER CUSTOMER CUSTOMER SERVICE 2021 SERVICE 2023 SERVICE 2024 Newsweek statista Newsweek statista Newsweek statista Winner Best Customer Service 2021, 2023 & 2024 Award for Storage Companies Dedicated In- House Call Center Dedicated call center employees streamline the customer experience Agents able to use web- based or SMS text features to complete leasing process to meet customer needs Online Rentals Convenient online access allowing customers to seamlessly browse available units and rent units on the web SmartStop's state-of-the-art website is optimized to reduce barriers in the shopping experience and fast loading times Online 24 Reservations Ability to search for and reserve units at one of SmartStop's 190+ locations Integrated into revenue management system to update pricing and occupancy real time Walk-Ins Highly-trained SmartStop employees on facility premises to accommodate walk-ins Staff trained to utilize SmartStop's management technology and tools to provide high-quality in- person sales experience Investor Presentation | 18

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