Investor Presentaiton

5 Chief Executive Officer Letter Everyone connected with Charlottetown Airport - staff, the board of directors, terminal service providers, the airlines, and our government partners - work collaboratively as a team to deliver an enjoyable travel experience for you, the air traveller. This past year the airport team took this even one step further when our front line staff were the first in PEI to be trained through the World Host Training Program. This program, delivered by the Tourism Industry Association of PEI, aims to further enhance skills and techniques to provide exceptional customer service and hospitality. That customer-oriented spirit is also reflected in the community work staff at Charlottetown Airport is involved with. In 2013, we hosted our first flypei runway run in support of Habitat for Humanity PEI. More than 300 participants braved strong winds and rain to join us for this inaugural event, which raised over $6,000 for the charity. Arrivals Arrivées Connecting Islanders to the World... traveller convenience is a key priority because that's why travellers choose to fly and that's why travellers choose to fly to and from Charlottetown Airport. Air traveller research conducted throughout 2013 showed that residents of Prince Edward Island accounted for almost 60 percent of the airport's passenger traffic. More Islanders are flying more often and we certainly thank all Islanders for their continued support and for understanding the importance that the airport has on our local economy. Looking ahead to 2014, we are excited that Charlottetown Airport is a major partner with PEI 2014 as we look to capitalize on what is expected to be a great year for tourism in Prince Edward Island. The airport's major airline partners, Air Canada and WestJet, have responded to demands for more seat capacity, boosting the number of scheduled seats by eight percent between July and August. As CEO of Charlottetown Airport Authority, I extend many thanks to our dedicated and hardworking staff who make the airport what it is today. I would also like to recognize our board of directors for their valuable experience and guidance. Very special thanks goes out to David McKenna for his commitment to the Airport Authority and for his support, expertise, and leadership during his term as chairman. Many thanks also to the Province of Prince Edward Island and the City of Charlottetown for recognizing the important economic value of Charlottetown Airport to Charlottetown and the province, and supporting the initiatives that are necessary to both maintain and grow that economic value. We are proud to be the "Front Door" to economic development in our broader community, but that wouldn't be possible without the collaboration and partnerships with all levels of government. Sincerely, Doug Newson, CEO

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