Investor Presentaiton
Appendix
ESG highlights81
Environmental
Target
Sustainable finance
Provide and facilitate
$100bn by the end
of 2025
Social
Progress
Target
$93bn
cumulative progress
since 2017
Customer satisfaction
Customer satisfaction
improvements in
8 scale markets
Progress
7 WPB and
5 CMB
markets sustained top-3
rank 82 and/or improved in
customer satisfaction
Reduce operational CO2 emissions
Governance
Target
Strategy
Results
Progress
Conduct outcomes
98% of staff to
complete annual
conduct training
93% of staff
completed annual conduct
training
tonnes used per FTE
Employee advocacy
69% of employees
recommend HSBC as a
great place to work by
end-2020
71% of employees
would recommend HSBC
as a great place to work
Long-term incentives
25% of executive
director scorecard
measures aligned with
climate ambitions
25% of executive
director scorecard
measures aligned with
climate ambitions
2.0 tonnes
used per FTE by
1.8 t
end-2020
Climate related disclosures
Continued
implementation of
TCFD
Published our
4th TCFD
Gender diversity
30% female employees
in senior leadership
roles by end-2020
30.3% female
employees in senior
leadership roles by end-
2020
Board of Directors reduced from 17 to 14
members since end-2017 with 3 new
appointments in 2020
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