Investor Presentation First Quarter 2019
Progress in Digital Banking
Progressing well against 2018 Investor Day digital targets
Digital Retail Sales1
+1400bps
15
11
Digital Adoption²
+700bps
In-Branch Financial Transactions³
-800bps
25
33
33
26
22
22
29
23
26
20
18
F2016 F2017 F2018 Q1/19
F2016 F2017 F2018 Q1/19
F2016 F2017 F2018 Q1/19
Goal
>50%
Goal
>70%
Goal
<10%
Strong progress made
in all five key markets
across various product
suites including
deposits, personal
loans, insurance, etc.
Adoption grew
400bps against
Q1/18; stable
compared to year
end
In-branch
transactions
continued to decline
at a steady pace
1 Canada: F2017 22%, F2018 26%, Q1/19 28% PACS: F2017 13%, F2018 19%, Q1/19 24%
2 Canada: F2017 36%, F2018 38%, Q1/19 39% PACS: F2017 20%, F2018 26%, Q1/19 27%
3 Canada: F2017 17%, F2018 15%, Q1/19 13% PACS: F2017 29%, F2018 24%, Q1/19 22%
Scotiabank®
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