Investor Presentaiton

U-HAUL Operational Update Customer service initiatives: • Efficiency improvements (U-Scan, email of receipts, check-in at truck receiving area, storage premier club, VOIP, buy on-line/pickup in store) • Unedited customer reviews • How-to videos available over the Internet • Continuing evolution of uhaul.com Your Storage Place AT BRYANT ST PROPANE TANKS FILLED CO 6

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