Investor Presentaiton slide image

Investor Presentaiton

17 UXIN LIMITED Environmental, Social and Governance Report PRODUCT INFORMATION DISCLOSURE Product information disclosure can help consumers better understand product information, while also an important aspect of a company's compliant management. • Provide users with "used vehicle resume" with complete used vehicle information in detail and transparent quotation on our online one-stop used vehicle purchase platform. . Upgraded the convenience and service experience of customers in viewing details through dynamic display such as inspection videos. 3.1 Innovation-driven Development 3.2 Intelligence Technology Upgrades PRIVACY PROTECTION AND DATA SECURITY It is important to effectively protect users' privacy and comply with the applicable laws when acquiring data from our customers and prevent data security risks in our company across all business operations. • Formulated the Uxin Limited Data Security Management Rules and Punishment Standards and embedded the data security management into the training for every new employee. • Formulated privacy protection policies and provided email for users to give relevant feedback or opinions. 2.4 Privacy Protection 3.3 Information Security ACCESS TO SERVICE Improvement in service accessibility helps promote consumption equality, so that more people can own used vehicles of both fair price and high quality. Transparent price and fair pricing ⚫ "Nationwide Online Purchase" business empowered by smart logistics system and extensive network • Set up offline IRCS in Xi'an and Hefei enable more people to experience our product and service 2.3 Consumption Equality CUSTOMER SATISFACTION MANAGEMENT Credibility among customers is Uxin's core element in enhancing brand value and market competitiveness while also the key driving force for long-term development. • Included NPS (Net Promoter Score) as one of the Company's assessment indicators. Hold biweekly NPS meetings to gather customers' suggestions and opinions, to proactively identify and solve their concerns and enhance customer satisfaction. • Growth of NPS for consecutive quarters. 2.1 Service Commitment 2.2 NPS-Focused Growth BUSINESS ETHICS RISK MANAGEMENT COMPLIANT OPERATION HEALTH AND SAFETY LABOR MANAGEMENT ABOUT UXIN 18 Business ethics can help regulate employee behavior, guarantee honest management, and enhance Company credibility in the global market. • Formulated the Code of Business Conduct and Ethics, Uxin Limited Red Line Management System, Uxin Limited Red and Yellow Card Management System, and Uxin Limited Management System for Employees Violations, to standardize employees' professional ethics. In 2021, there were 0 cases of corruption litigation. 6.2 Compliance Management Timely and effective identification and management of risks can help reduce the Company's operating costs and create value. • Identified and disclosed the risks of the Company's business and operations in the annual report. 6.2 Compliance Management As a Nasdaq-listed company, we must abide by the laws and regulations of the countries where we operate and the regulatory requirements of the areas where we are listed to avoid any business risks. • Adhered to the principle of good faith management, abided by various laws and regulations, and conducted regular internal audit 6.2 Compliance Management 6.3 Business Ethics For an enterprise, protection of employee health and safety is a major basic right for all staff. Safety training is conducted at employee induction. • Provided commercial insurance for employees 5.2 Health and Safety Safeguarding employees' basic rights, unblocking employees' communication channels and effective management can help ensure high efficiency and stability in operations. • Strictly implemented "equal pay for equal position" and uphold the principle of equality and non- discrimination. ⚫ Forced and child labor are prohibited in the Company 5.1 Diversity and Inclusion CORPORATE GOVERNANCE INFORMATION Standardized operation and improved corporate governance are the cornerstones of a listed company's development, and a guarantee for its investors' legitimate rights and interests. • In accordance with the regulatory requirements of the area where the Company was listed and the laws and regulations of the place where our operations were based, we established a corporate governance structure with three committees to perform their functions. • We continuously improve and adjust our organizational structure, clarified the rights and responsibilities of the management and executive, and improved various rules and regulations, to optimize our management. 6.1 Corporate Governance TALENT TRAINING AND DEVELOPMENT EMPLOYEE CARE Talent is the key element of enterprise development, and for controlling and improving service quality. . Provided employees with new- comer training, professional training, and technology sharing, etc. • Set up an open and transparent staff promotion and appraisal system Care for employees, increase their sense of belonging and happiness, and enhance team synergies. • Provided employees with welfare and gifts 5.3 Talent Growth 5.4 Employee Care
View entire presentation