Investor Presentaiton
17
UXIN LIMITED
Environmental, Social and Governance Report
PRODUCT
INFORMATION
DISCLOSURE
Product information
disclosure can help
consumers better
understand product
information, while also an
important aspect of a
company's compliant
management.
• Provide users with "used vehicle
resume" with complete used
vehicle information in detail and
transparent quotation on our
online one-stop used vehicle
purchase platform.
.
Upgraded the convenience and
service experience of customers
in viewing details through
dynamic display such as
inspection videos.
3.1 Innovation-driven
Development
3.2 Intelligence Technology
Upgrades
PRIVACY
PROTECTION
AND DATA
SECURITY
It is important to
effectively protect users'
privacy and comply with
the applicable laws when
acquiring data from our
customers and prevent
data security risks in our
company across all
business operations.
• Formulated the Uxin Limited Data
Security Management Rules and
Punishment Standards and
embedded the data security
management into the training for
every new employee.
• Formulated privacy protection
policies and provided email for
users to give relevant feedback
or opinions.
2.4 Privacy Protection
3.3 Information Security
ACCESS TO
SERVICE
Improvement in service
accessibility helps
promote consumption
equality, so that more
people can own used
vehicles of both fair price
and high quality.
Transparent price and fair
pricing
⚫ "Nationwide Online Purchase"
business empowered by smart
logistics system and extensive
network
• Set up offline IRCS in Xi'an and
Hefei enable more people to
experience our product and
service
2.3 Consumption Equality
CUSTOMER
SATISFACTION
MANAGEMENT
Credibility among
customers is Uxin's core
element in enhancing
brand value and market
competitiveness while
also the key driving force
for long-term development.
• Included NPS (Net Promoter
Score) as one of the Company's
assessment indicators.
Hold biweekly NPS meetings to
gather customers' suggestions
and opinions, to proactively
identify and solve their concerns
and enhance customer
satisfaction.
• Growth of NPS for consecutive
quarters.
2.1 Service Commitment
2.2 NPS-Focused Growth
BUSINESS
ETHICS
RISK
MANAGEMENT
COMPLIANT
OPERATION
HEALTH AND
SAFETY
LABOR
MANAGEMENT
ABOUT UXIN
18
Business ethics can help
regulate employee
behavior, guarantee
honest management, and
enhance Company
credibility in the global
market.
• Formulated the Code of
Business Conduct and Ethics,
Uxin Limited Red Line
Management System, Uxin
Limited Red and Yellow Card
Management System, and Uxin
Limited Management System for
Employees Violations, to
standardize employees'
professional ethics.
In 2021, there were 0 cases of
corruption litigation.
6.2 Compliance Management
Timely and effective
identification and
management of risks can
help reduce the
Company's operating
costs and create value.
• Identified and disclosed the risks
of the Company's business and
operations in the annual report.
6.2 Compliance Management
As a Nasdaq-listed
company, we must abide
by the laws and regulations
of the countries where we
operate and the regulatory
requirements of the areas
where we are listed to
avoid any business risks.
• Adhered to the principle of good
faith management, abided by
various laws and regulations,
and conducted regular internal
audit
6.2 Compliance Management
6.3 Business Ethics
For an enterprise,
protection of employee
health and safety is a
major basic right for all
staff.
Safety training is conducted at
employee induction.
• Provided commercial insurance
for employees
5.2 Health and Safety
Safeguarding employees'
basic rights, unblocking
employees' communication
channels and effective
management can help
ensure high efficiency
and stability in operations.
•
Strictly implemented "equal pay
for equal position" and uphold
the principle of equality and non-
discrimination.
⚫ Forced and child labor are
prohibited in the Company
5.1 Diversity and Inclusion
CORPORATE
GOVERNANCE
INFORMATION
Standardized operation
and improved corporate
governance are the
cornerstones of a listed
company's development,
and a guarantee for its
investors' legitimate rights
and interests.
• In accordance with the regulatory
requirements of the area where
the Company was listed and the
laws and regulations of the place
where our operations were
based, we established a
corporate governance structure
with three committees to perform
their functions.
• We continuously improve and
adjust our organizational
structure, clarified the rights and
responsibilities of the
management and executive, and
improved various rules and
regulations, to optimize our
management.
6.1 Corporate Governance
TALENT
TRAINING AND
DEVELOPMENT
EMPLOYEE
CARE
Talent is the key element
of enterprise development,
and for controlling and
improving service quality.
. Provided employees with new-
comer training, professional
training, and technology sharing,
etc.
• Set up an open and transparent
staff promotion and appraisal
system
Care for employees,
increase their sense of
belonging and happiness,
and enhance team
synergies.
• Provided employees with
welfare and gifts
5.3 Talent Growth
5.4 Employee CareView entire presentation