Strategic Expansion and Growth

Asia Market highlights - Hong Kong Intact structural demand drivers Domestic • Ageing population • Significant protection gap • Government initiatives: QDAP1 and VHIS2 H&P and Retirement needs Mainland • 69% of MCH customers intend to buy HK life insurance in 12 months; rise in demand for H&P products³ Government initiatives: Greater Bay Area Hong Kong life insurance products are "attractive" • • Enhancing our distribution capabilities Virtual sales of all products enabled in agency and bank channels (approval in late 2Q for flagship product). All agency recruitment and training moved online #1 agency force, increased by 7% to 24.7k Leading regional partnership with Standard Chartered Bank 20th Anniversary Execution5 (XX% indicates 2020 sales as a proportion of 2019 levels) APE - Domestic 92% 69% 51% 血 1Q20 2Q20 HY20 Inadequately Voluntary savings & Medical inflation insurance covered population Currency Asset Brand Customer Class Service Product innovation & focus on quality 0.4m Pulse downloads4 PRUworks launched in April QDAP 22% of domestic APE in HY20 1.3m Customers 98% 98% Regular premium mix 98% Customer retention ratio Top Charts 1 Puise by Prudential (HK) 2 ZOOM Cloud Meetings 3 NerTools Pes Nessary facto 4 foodpanda- Food Delivery 5 Microsoft Teams Deliveroo Food delivery 7 Adverti nightmares nightmares UPDATE Resilient in-force driving profit growth Resilient in- force Total renewal premium up5 +8% H&P Renewal premium up5 +" +17% H&P NBP IFRS Operating profit5, $m 21% UPDATE Driving robust 412 UPDATE 340 IFRS profit HY19 HY20 • Strong sequential recovery with June APE 2.1x April's level - H&P 66% Domestic5 +20ppts H&P 86% 0=0* O NBP (1H19) NBP (1H20) GET GET PRUDENTIAL Data as of HY20 unless stated otherwise 1. Qualifying Deferred Annuity Policy (QDAP) 2. Voluntary Health Insurance Scheme (VHIS) 3. Based on our 2Q20 MCH Sentiment Tracker 4. As of 5 August 2020 5. On a constant exchange rate basis 24

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