Retail Banking Financial Update

THE MOST POPULAR FINANCIAL MOBILE APP MBANK/IBANK STATISTICS Number of Active Users* Number of transactions THOUSANDS MILLIONS 714 760 665 620 569 20.6 18.3 Categories 12.8 13.6 14.3 9:41 Search Total Available Amount 4,652.230 9:41 Operations Visa Gold 2,744.00 0000 Payments 17.2 19.5 Transfer to Own Accounts 11.5 12.5 13.3 Payments 1.3 1.1 Dec-19 Mar-20 Jun-20 Sep-20 Dec-20 4Q19 1.0 1Q20 2Q20 3Q20 4Q20 1.1 1.1 iBank mBank c.6min PLUS Point 8,744 Deposits and Liabilities Lubines 9.744.000 VISA M 26,744 Deposits 7,060.000 15 Transactions per month 84.8% Customer Satisfaction Score Daily active NEXT STEPS: 39.2% users/monthly active users BUILDING THE GO-TO MOBILE APP ANDROID APP ON Google play 4.8 *Active user - at least one login in the past three months Information on this slide depicts the usage of digital and non-digital channels by individual customers Download on the App Store 4.7

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