BBVA Bancomer/2018 Annual Report

GRI Standard Contents Diversity Description Chapter/Direct response Page GRI Standard 103-1 Explanation of the material topic and its Boundary Diversity, inclusion and fairness 94 103-1 Contents Description Customer security, privacy and protection Explanation of the material topic and its Boundary Chapter/Direct response Page Customer security, privacy 55 and protection GRI 103 GRI 103 Management Management 103-2 approach and its Approach Diversity, inclusion and fairness 94 components 2016 Management Approach 2016 103-2 Management approach and its components Customer security, privacy 55 and protection Evaluation of the Evaluation of the 103-3 management Diversity, inclusion and fairness Customer security, privacy 94 103-3 approach management approach 55 and protection Employees Diversity on GRI 405 405-1 Diversity governance bodies and employees and Equal Diversity, inclusion and fairness Opportunity 2016 405-2 Ratio of basic salary and remuneration of women to men Work is ongoing to provide consolidated information. Please refer to the general disclosure 102-18 OTHER TOPICS Substantiated complaints regarding breaches of customer privacy and losses of customer data Talent attraction, development and retention 103-1 Explanation of the material topic and its Boundary Financial Inclusion Access points in low-populated FS13 Financial Inclusion 71 G4 Financial Services Sector FS14 or economically disadvantaged areas Initiatives to improve access to financial services for disadvantaged people GRI 103 Management Approach 2016 103-2 Management approach and its components Financial Inclusion 71 103-3 Evaluation of the management approach Attracting talent Training and talent development Attracting talent Training and talent development Attracting talent Training and talent development GRI 418 82 and 94 Customer 418-1 privacy 2016 Specialized Customer Service Unit 45 85 and 87 85 and 87 85 and 87 Anti-money laundering / counter-terrorist financing GRI 205-1 Anticorrupción 205-2 2016 205-3 Operations assessed for risks related to corruption Communication and training about anti- corruption policies and procedures Confirmed incidents of corruption and actions taken Anti-Money Laundering / Counter Terrorist Financing 100 GRI 404 Training and 404-2 Education Anti-Money Laundering / Counter Terrorist Financing 2016 100 404-3 Anti-Money Laundering / Counter Terrorist Financing 100 404-1 Average hours of training per year per employee Training and talent development 87 Programs for upgrading employee skills and transition assistance programs Percentage of employees receiving regular performance and career development reviews Training and talent development Training and talent development 87 87 109 BBVA Bancomer/2018 Annual Report

View entire presentation