Investor Presentaiton
KBC
KATE From basic chatbot to hyper-personal digital assistant
Sales effectiveness, operational efficiency, customer experience
LEVEL 4: Kate offers hyper-personal solutions
at the right time
Hyper-
personal &
contextual
LEVEL 3: Kate proactively offers actionable
end-to-end solutions to unburden customers
(to save time and money)
LEVEL 4
LEVEL 3
LEVEL 2
LEVEL 1
Proactive
& relevant
End2end
solutions
Basic Q&A
Powered by Al driven and automated lead life cycle management
?
56
of 74
LEVEL 2: Kate reactively offers digital end-to-
end solutions to customers
LEVEL 1: A chatbot answers basic questions
from customers on day-to-day bankinsurance
needs
Highlights
Profit & Loss
Capital & Liquidity
Looking forward BU & FY22 view
Company profile
KBC Strategy
Sustainability
Asset quality
MREL & FundingView entire presentation