2021 Earnings Presentation
KPIs
Enablers
Aspiration
Strategic Pillars
And initiatives
We continue to be guided by our iMara 2.0 strategy
Rwanda's leading Financial Partner for Growth
1. Driving Business Growth
Key initiatives:
1) Geographic expansion
2) Revenue diversification
3) Sales Force Effectiveness enhancement
4) Digital Orchestrator
2. Building a Resilient Organisation
Key initiatives
5) Funding and Liquidity management
6) Enhancing Enterprise risk management framework
7) Embedding cyber security
8) Redesigning credit risk systems and processes
9) Embracing Environmental, Social and Governance
Responsibility
3. Optimising the operating model
Key initiatives
10) Core IT infrastructure resilience
11) Process efficiency - standardisation and
shared services
12) Leverage Group synergies
Customer Experience
Design and delivery with customer
at top of mind
Cultural Transformation
Transforming to a digital and agile
culture
Strategic Partnerships
Collaborations to deliver efficient
and profitable growth
Data Analytics
Data driven decision making
% growth of new
business revenue
PBT
ROE
% of Digitally Active
customers
Net Promoter Score
Employee Engagement
I&M Rwanda - 2021 Earnings Presentation
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