Nigeria FinTech Landscape - Impact Assessment
Deep dive -Chijioke's pain points from the financial sector
Accounts
Wealth
manage-
ment
Pain points
■ International money transfer between banks
challenging with transaction size limits and tedious
paper work
Inconvenience caused by non-functional bank app
Lack of proactivity from RMs to determine next best
product
Slow response to complaints made through remote
channels like phone
Absence of management guidance for his investment
Limited information on investment diversification from
bank Limited visibility into investment performance - no
single dashboard to track finances and expenses
Quotes
6655
55
6699
66 99
There should be a form of control on accounts,
but this control should be set by the customers
I have to go to their office, even after giving
them a call, before my issues are resolved
I will like to be able to view all my accounts on
one platform
I want to have an RM that can present various
investment options to me, not me calling them all
the time
SOURCE: Customer interviews (n=215), team analysis
EFINA
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