Water for the North West

Robust plans across common AMP7 ODIS £100m flying start investment targeted improved performance in key areas £m impact P10 penalties P90 rewards (£55) (£50) (£45) (£40) (£35) (£30) (£25) (£20) (£15) (£10) (£5) £0 £5 £10 £15 £20 £25 £30 £35 Water quality compliance (CRI) Reducing interruptions to water supply Leakage Per capita consumption Mains repairs Unplanned outage Internal flooding Incidents Pollution incidents Sewer collapses Treatment works compliance Projected P10 underperformance payments and P90 outperformance payments for United Utilities' common and comparative performance commitments over 2020-25 excluding C-MeX and D-MeX. Source: Ofwat Final Determination, December 2019 سا Accelerated investment with a flying start Smarter networks, increased visualisation and predictability Systems Thinking & Innovation Central planning and decision making capability Embedded innovative technologies with AMP7 trials already underway Leading Capability in our people and ways of working Integration, optimisation and collaboration across all our asset plans Investor presentation . 28

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