Investor Presentaiton
GROUP OVERVIEW
Group Scorecard
Strategic priorities are being delivered
LEADING DOMESTIC
DUAL BRAND POSITION
STRONG INTERNATIONAL
DUAL BRAND POSITION
STRENGTHEN AND GROW
LOYALTY BUSINESS
JETSTAR IN ASIA
BUILD CUSTOMER ADVOCACY
TRANSFORM ALL BUSINESSES
INSPIRE OUR PEOPLE
OBJECTIVE
Profit share > market share
Most profitable full service / LCC airlines
Close Qantas unit cost gap to competitor
Grow number of partnerships
Largest LCC in AU international market
Grow QFF member base & partner billings
Grow and innovate adjacent businesses
Established airlines profitable by FY16
Broadening reach and connections
Consistently great customer experiences
$2b gross benefits by end FY17
5,000 FTE reduction by end FY17
>80% of total workforce 'engaged'
PROGRESS TO DATE
1H15 Group profitability share ~80% or more versus market share ~63%1
Both airlines more profitable2 than competitors in 1H15
4.1% unit cost improvement³
Expanded partnerships with American Airlines, WestJet,
Bangkok Airways, China Eastern and China Airlines
48% of 1H15 LCC ASKS into AU - largest LCC4
8% member growth, 7% partner billings growth5
Aquire, Red Planet, Qantas Golf launched; Taylor Fry acquired
$13m reduction in losses in 1H15; Jetstar Asia profitable 2H15F8
Introduction of new routes, including Narita-Hong Kong⁹
Customer advocacy at record levels 10
Over $875m benefits realised by end FY15
4,000 FTE reduction by end FY15
Towers Watson 2015 result: 75% 'engaged'
1. Source: 1H15 published company reports, BITRE. 2. Underlying EBIT. 3. Qantas Domestic comparable unit cost calculated as Underlying EBIT less passenger revenue and fuel adjusted for the fleet
restructuring announced in February 2014, changes in bond rates, changes in foreign exchange rates and movements in average sector length per Available Seat Kilometre (ASK). 4. Source: Diio 1H15. 5. 1H14
versus 1H15. 6. Taylor Fry acquired in February 2015 (51% controlling interest). 7. Includes Jetstar Asia, Jetstar Japan, Jetstar Hong Kong & Jetstar Pacific 8. Underlying EBIT forecast for 2H15. 9. Launch on 1 141
June 2015. 10. Based on quarterly average NPS at Qantas Domestic and Qantas International, from March 2012 quarter. Record occurred in 3Q15.View entire presentation