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Investor Presentaiton

Non interest income flat qoq, despite COVID-19 lockdown Analysis of Non Interest Income (€ mn) - Quarterly Group Financial Results for the six months ended 30 June 2020 Net fee & Commission % of total income 22% 92 24 24 23% 72 72 14 12 10 18 12 12 25% 26% 23% 276 11 60 60 10 10 16 Net fee & commission (€ mn) Transactional fees 11 18 Non transactional fees Total 39 38 38 36 56 48 55 49 51 33 2Q2019 3 1Q2020 2Q2020 • • 16 12 • 22 21 38 33 3Q2019 4Q2019 1Q2020 (1) 2Q2020 1 REMU² Insurance income net of insurance claims Net fee & commission Recurring income ----- Net FX and other income (1) Net FX gains/(losses & Net gains/(losses) on financial instruments, and other income (2) Gains/(losses) from revaluation and disposal of investment properties and on disposal of stock of properties • Net fee and commission income of €33 mn for 2Q2020, down 13% qoq, negatively impacted by COVID-19 lockdown Transactional fees of €12 mn for 2Q2020, down 22% qoq, mainly due to lower volume of transactions; transactional fee volumes expected to recover to pre COVID-19 levels, as the Cypriot economy continues to recover Non transactional fees of €21 mn for 2Q2020, down 5% qoq due to the reduced Project Helix servicing fee as a result of the transfer of c.100 employees to the buyer in 1Q2020 Net Insurance income of €18 mn for 2Q2020, compared to €11 mn for 1Q2020, primarily due to the change in the valuation rate and lower motor vehicle insurance claims Recurring income of €51 mn for 2Q2020, compared to €49 mn in 1Q2020, as the higher Net insurance income offset the reduction in Net fees and commission income Introduction of liquidity fees to a broader group of corporate customers that was delayed due to COVID-19, is under consideration, once market conditions allow this Fees and commission charges review underway (3) The interest income, non-interest income, staff costs, other operating expenses and loan credit losses related to Project Helix are disclosed under 'Provisions/net loss relating to NPE sales, including restructuring expenses' since they are considered one-off items Bank of Cyprus Holdings 28
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