Investor Presentaiton
Continued Focus on Customer Affordability
AMERICAN WATER
0.9%
$
Avg. Monthly Residential
Water Bill (AWK Customers)
as % of Median
Household Income*
0.8%
0.7%
0.6%
0.5%
0.4%
0.3%
0.2%
0.1%
2010
2012
2014 2016 2018 2020
2021 2022
Values around Affordability
➤ Focused on keeping customer bills affordable
compared to income (wallet share)
➤Culture of continuous improvement, diligent cost
management, and technology enhancements
helps drive affordability
Supportive of state legislation on consolidated
tariffs that allows customers to benefit from
efficiencies of scale
Continue to promote low-income assistance
programs and tariffs
* Estimated based on data from the US Census Bureau American Community Survey based on zip codes served by American Water. American Water does not collect household income data
from its customers.
12
Case No. 2022-00432
Bluegrass Water's Response to PSC 3-25
Exhibit PSC 3-25(b) - Part 1 of 2
Page 12 of 39View entire presentation