Albania: BPO Industry Profile

To mature its offerings, enhancing Albania's inherent capacity is crucial Institutions and Legal Environment 514 Institutions ar Efficiency and Transparency of public administration, independence of judiciary, physical security and Corporate Governance Infrastructure Quality and Availability of transport, electricity and real estate infrastructure Requirements Market Size Domestic market size International Market Size Efficiency Competitiveness Assessment Enhancers Labor Market Efficiency Labor market efficiency and flexibility, Skill Base, Meritocracy and parity at workplace Financial Market Development Efficiency, stability and trustworthiness of the financial and banking system Technology Readiness Adoption and usage of technologies by individuals and businesses Cost of technology $ → Political and economic S Environment Fiscal and Monetary indicators Political Stability Education Primary, Secondary and Tertiary Educations System Innovation & Sophistication Business Sophistication Efficiency of business processes Ease of starting and doing business Innovation o Capacity and commitment towards technology innovations Incumbent Maturity Size and maturity of Incumbents in the sector Industry competitiveness Skill and human capital

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