Investor Presentaiton

Digital Progress: Canada Digital Adoption (%)¹ +17.5% Active Digital 3,329 3,520 3,847 3,691 3,910 +20.7% Users (#'000) 55% 56% 46% 50% 51% 2018 2019 Q1/20 Digital Sales (%) 2018 2019 Q1/20 Q4/20 Q1/21 +33.6% Q4/20 Q1/21 Active Mobile Users (#'000) 2,396 2,666 2,781 3,073 3,201 2018 2019 Q1/20 Q4/20 Q1/21 +4.3% 26% 26% 27% +9.7% 25% 16% Self-Serve Transactions 84% 87% 88% 92% 92% (%) 2018 Definitions 2019 Q1/20 Q4/20 Q1/21 2018 2019 Q1/20 Q4/20 Q1/21 Digital Sales (% of retail unit sales using Digital platforms) Digital Adoption targets (% of customers with Digital login (90 days) / Total addressable Customer Base) Digital Users: # of customers who logged into website and/or mobile in the last 90 days Mobile Users: # of customers who logged into mobile in the last 90 days Self-serve Transactions: % of Financial transactions through Digital, ABM, IVR 1CB Digital Adoption definition updated to reflect addressable customer base, excluding indirect-channel acquisitions 76

View entire presentation