2020 Annual Report

2020 ANNUAL REPORT OUR ESG STRATEGY SOCIAL EMPLOYEES In keeping with our values, we strive to have a positive impact on the quality of life of our employees and their families, which is why we work hard to offer them optimal working conditions and attractive benefits. The talent and professionalism of our team is the driving force behind our company as it has enabled us to position ourselves as a leader within the sector and meet the expectations of our customers. Total Employees The work we do is based on four guiding principles: 15,927 B Attracting the best talent. Women Men Total Employees with a Full-time Contract Increasing how long our employees stay with us. Training employees to promote a service culture. Creating a more efficient organization. 15,577 Women Men Our team comprises 22,798 direct employees. 6,871 6,800 Total Employees with a Part-Time Contract 350 Training Women men 71 MEGACABLE. In the courses that were offered in a face-to-face format given the nature of their content, all health protocols were followed in order to safeguard the health of our employees. 18,190 TRAINING hours. 27,063 EMPLOYEES trained. 3 HOURS OF TRAINING on average per employee. $ MXN $5,637,927.12 invested in training. We encourage our employees to continue working on their professional and personal development, which is why we offer a wide-ranging training program that not only bolsters new professional skills but also provides personal training opportunities. Through our human capital development and training program, we offer certifications on how to use new technologies, in addition to providing safety training for our service technicians. At the beginning of 2020, we implemented a new real- time virtual training model, which has enabled us to standardize the content we offer all our employees, in addition to continuing our employee development program despite the lockdown measures in place as a result of the global pandemic. The major issues focused on during the training offered in 2020 included: Wi-Fi Diagnostics, New Technologies, Troubleshooting and Routers, among other technical issues. 23

View entire presentation