2013 Annual Report

REMISSIVE GRI INDEX SPECIFIC REMISSIVE GRI INDEX Report Page / Appendix / Reply Reason for omission Assurance Global Compact -/33;34;35 124, 125 45/33;34 124, 125 45/34;35 124, 125 Sustainable Business Product portfolio Category Financial Supplement Material Aspect (G4-19) Product portfolio Material Issue DMA / Indicator / Sustainability Strategy and Governance FS1 - Description of policies with specific environmental and social components applied to business lines. FS2 - Description of procedures for assessing and screening environmental and social risks in business lines. FS3 Processes for monitoring customers' implementation of and compliance with social and environmental requirements included in agreements or transactions FS4 - Description of processes for improving the skills of personnel in relation to the implementation of the environmental and social policies and procedures applied to business lines FS5 - Interaction with customers/investors/business partners in relation to environmental and social risks and opportunities. FS6 - Customer portfolio percentage per region, size and sector -/36 -/37 75;99/37 Auditing. FS7 - Cash value of the products and services created to provide a specific social benefit for each line of business, broken down by purpose. FS8 - Cash value of the products and services created to provide a specific environmental benefit for each line of business, broken down by purpose. Sustainable business Auditing FS9 - Coverage and frequency of audits to assess implementation of environmental and social policies and risk assessment procedures. -/39 Category Non-material aspect Material Issue DMA / Indicator Environmental Material Energy N/A Not material EN1 - Materials used, broken down by weight or volume. N/A Not material EN3 - Consumption of energy within the organization EN6 A reduction in the consumption of energy Water N/A Not material EN10 - Percentage and total volume of water recycled and reused. Emissions N/A Not material EN15 - Direct greenhouse gas (GHG) emissions (Scope 1) 124, 125 124, 125 124, 125 -/38 Santander defines 14 critical sectors which may have a social and environmental impact, but does not define regions. 124, 125 79/39 Missing confidential data concerning strategic information 124, 125 Missing confidential data concerning strategic information 124, 125 -/2;3 124, 125 -/3 124, 125 Report Page / Appendix / Reply Reason for omission External assurance 114/- Global Compact 124, 125 Principle 7, 8 114/- 124, 125 Principle 7, 8 113/- 124, 125 Principle 8, 9 114/- 124, 125 Principle 8 114/53 124, 125 Principle 7, 8 EN15 - Indirect greenhouse gas (GHG) emissions arising from the acquisition of energy (Scope 2) EN17 - Other indirect greenhouse gas (GHG) emissions (Scope 3) 114/53 114/53 124, 125 Principle 7, 8 124, 125 Principle 7, 8 EN20 Emissions of substances harmful to the ozone layer. -/53 124, 125 Effluents and waste Transport N/A Not material EN23 - Total weight of waste by type and method of disposal. 114/- 124, 125 Principle 8 N/A Not material Labor practices Diversity and Equal Opportunities N/A Not material EN30 - Significant environmental impacts of transporting products and other goods and materials used for the organization's operations and for transporting members of the workforce. LA12 - Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership and other indicators of diversity. 115/- 124, 125 Principle 8 -/19 Non-material data 124, 125 Principle 6 Human Rights Products Anti-Discrimination N/A Not material HR3 Total number of incidents of discrimination and corrective action taken. 39/- 124, 125 Principle 6 Customer Health and Safety N/A Not material PR1 - Percentage of significant categories of products and services assessed for their impact on health and safety with a view to improvements. 100/- 124, 125 Financial Supplement Active participation N/A Not material FS11 - Percentage of assets subjected to positive and negative social or environmental screening. -/39 124, 125 NA: Not Avaiable 134 Annual Report 2013 135

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