Q1 2023 Financial Report
Retail Banking Q1 2023 Summary
Total Experience focus
Provide superior customer experience in every available customer service channel
▸ Continued programme to strengthen employee experience and engagement
000 Business performance
Continued customer acquisition growth
Sales volumes growth in key business lines, especially in personal loans (in March the highest monthly sales ever)
Strong total income growth - 1.5 times more than in Q1 2022
Business transformation
Strategic programmes focused on digital acceleration and simplification of the comercial offer to clients with fewer products
Increased number of digital and mobile customers
▸ Optimization of the retail banking network: 2 branches closed in Q1 2023
Santander
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