BBVA Bancomer/2018 Annual Report

Materiality Materiality is a tool that helps prioritize and facilitate decision-making, focusing on relevant topics to improve and identify useful information for the business and its stakeholders. As part of the continuous improvement process, BBVA Bancomer is constantly seeking to update materiality. Time line/Bank's track record in materiality Methodology Employees, customers and the wider sector are included in the 2017 materiality exercise to obtain the material topics. For 2018, BBVA Bancomer decided to approach other stakeholders (suppliers and opinion leaders) in a bid to strengthen its communication with them. BBVA Bancomer materiality issues were updated pursuant to the following methodology: The stakeholders to be included are collaborators, customers and the wider sector, based on the Bank's internal studies and a benchmarking exercise. The process reveals 12 relevant topics³. 2017 2016 The 2014 materiality study is extended in scope to encompass employees and suppliers. A total of seven relevant topics are identified. 2015 2014 Five material topics are identified under the Materiality Analysis and Study of Relevant Topics. 2011 2009 and 2010 The materiality study includes employees, customers and the wider sector. The BBVA Bancomer materiality study is brought in line with the global methodology of the BBVA Financial Group. The process reveals 13 relevant topics. A Updating of internal documents used for the 2017 materiality process. Analysis and integration of internal documents on BBVA's Responsible Banking strategy and materiality study for Mexico. B Selection of stakeholders to be taken into account when updating materiality and reviewing the list of material topics identified in the 2017 Annual Report. C The materiality study includes customers, competitors, employees, suppliers, regulators and society. Views and opinions are gathered through interviews, consultation processes, benchmarking exercises, internal studies, public opinion polls and news releases. The process reveals 10 relevant topics. Focus groups aimed at: • Opinion leaders ⚫ Suppliers D E Analyzing the information compiled and integrating it within the materiality tool for updating. 3To read about materiality in 2017 and the associated methodology, please see https://portal.bancomer. com/bancainversiones/informe_2017.html. F Updating, validating and reviewing the material topics obtained for the 2018 Annual Report. BBVA Bancomer conducts its first materiality study, during which four stakeholder groups were canvassed through an email and online survey. The process reveals six relevant issues. 36 BBVA Bancomer/2018 Annual Report

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