AUL FY21 Investor Presentation

People & safety We know that supporting the real wellbeing of our people means they can better support our members and customers. 180 Australian YEARS Unity Real Wellbeing • Safety ⚫ Strong incident reporting culture with a significant improvement in incidents reported compared to same time last year. This contributed to improved return to work rates Commenced Self Insurance license in NSW on 1 July 2020 supporting human centred care and support for injured workers resulting in a material reduction in 'lost days' due to injury Wellbeing ⚫ 90% of eligible employees took two days' paid wellbeing leave (>4,300 days)- which supported their wellbeing in a way that mattered most to them Launched our 'Your Wellbeing Matters' program to provide a range of wellbeing support, including webinar sessions about self care, wellness activities and remote working assessments The October 2020 employee People Pulse survey saw 72% of employees rate wellbeing as the number one activity the company is doing well. Group eNPS¹ increased by 7 points Launched additional mental health supports to employees through Remedy MindStep® and Healing Minds The COVID-19 pandemic contributed to proactive management of new and emerging risks, particularly in the areas of wellbeing, remote working and COVID-19 safe work plans across all business operations. Continued to deliver key initiatives under our Safer Me program aimed at maturing our safety culture; implementing an online and mobile accessible safety portal 'Donesafe', developing a comprehensive safe work system, proactively managing hazards, reducing injuries, supporting injured employees back to work and differentiating Australian Unity as a great place to work. ¹Employee net promoter score 7

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