Investor Presentaiton
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Making the world a safer place for our customers
Our customer focus has delivered strong Customer Experience NPS across our Australian (+45) and New Zealand (+51) businesses
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Helping customers in time of need
Helped 650,000 customers recover from
unexpected loss - up 21%
Paid $10.2bn in claims -highest ever
Helping New Zealand recover from its two
largest ever weather events
Supported launch of updated NRMA
Australian Red Cross Get Prepared app to
help families stay safe when disaster strikes
Provided 1.4m essential items through
GIVIT to people impacted by extreme
weather
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Supporting Communities
Major Event Response Team ready 24/7
to support communities during severe
weather events
Advocated for greater resilience
investment and improved land use
planning and building codes
Built awareness of disaster resilience
through the Wild Weather Tracker using
claims data and community research
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Easier and simpler
More than 100 new mobile, automation
and online customer features:
track claims digitally,
select repairers,
faster claims outcomes,
。 nearly 100% pre-fill and
personalisation for NRMA motor
and home quotes
Enterprise Platform reduces home, motor
and small business products from 58 to 14
Total loss motor claims settled in hours,
not days, with fastest lodgement to
settlement of 27 minutes
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Results Presentation | 21 August 2023
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