Investor Presentaiton
APRA SELF-ASSESSMENT
RESPONDING TO IDENTIFIED THEMES
SELF-ASSESSMENT AT APRA'S REQUEST
ANZ submitted its self-assessment report to the Australian Prudential Regulation Authority in November 2018.
The assessment identified a number of themes across the three assessment domains of culture, accountability and governance.
The themes will be addressed through initiatives aligned to five focus areas. Success measures have been defined for each focus area
that will allow us to assess whether our initiatives are improving what we do and how we do it.
To ensure accountability, executive owners are being allocated to each group of measures. The Board will receive quarterly reports on
progress against each measure. Governance of this work is integrated with our response to the Royal Commission.
FOCUS AREAS
Simplification
Simplification of our business, products and processes
Culture
Governance and accountability
Remediation
Management of operational risk
Culture including the way we reward and recognise our people
Governance and accountability including how we are held to account, and how we
manage and execute change
Remediation including expansion of our specialist customer remediation team
Review and improvement of our operational risk framework
ANZ
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