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I&M Holdings PLC Financial Overview and Strategic Outlook slide image

I&M Holdings PLC Financial Overview and Strategic Outlook

Other Operational KPIs 2019 System Uptime 98% Performance 99% Branch Transactions 36% 33% Alternate Banking Channels 64% 67% Transactions Above is for I&M Bank Limited, Kenya and also reflective of the Group Holdings Complaint Resolution Rate 2020 - 89% 2019 - 84% 2020 23
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