KASIKORNTHAI Regulatory Capital and Financial Performance Update
K
KASIKORNTHAI
ธนาคารกสิกรไทย
开泰银行 KASIKORNBANK
Growth Strategy: Strengthen Harmonized Sales and Service Experience
■Reshape channel mix and sales model according to evolving customer behavior, to deliver
better experience and productivity
Strategy
Strengthen Digital-Led Sales and Service
By enhancing KBank Platforms to fit each customer's needs,
being where customers are through our connected platforms
and offer K PLUS as the center of customer's identity and
interaction
Optimize Physical Service and Human Touch
To provide suitable service level for each customer's segment and
each touchpoint rather than One-Size Fit All and serve proactively
through digital capabilities
Enhance basic infrastructure to Harmonized
Physical and Digital Customer Experience
By implementing "Service Culture", "Feedback Loop" and
"Knowledge Management" throughout the organization,
enhancing "Risk and Fraud Management" and integrating
"Customer Profile" though all channels
Note: RP Relying Party
KGP = KASIKORN Global Payment
NPS
CDM
Net Promoter Score
Cash Deposit Machines
Key Achievements in 9M23
#1 mobile banking in Thailand: 21.4 million total K PLUS
users with 73% active rate
Partners
Partners in selected ecosystem
(University, Healthcare, Travel,
E-commerce & Lifestyle platforms,
E-wallet & Payment, and Joint
Venture - Lending, Insurance
Brokerage, Debt collection and
Asset Management, and CRM
Solution Platform)
BaaS
KBank open API
(QR payment, bill payment, slip
verification, inward remittance,
facial recognition, RP proxy,
information sharing service via
K PLUS, pay with K PLUS,
KGP merchant payment
platform and Fund Transfer)
#1 NPS 2022 among banks in Thailand
813 branches and 11,001 ATMs and CDMs nationwide
Over 210,000 banking agent touchpoints
บริการทุกระดับประทับใจ
K
KASIKORNTHAI
Ecosystem Partnership & Harmonized Channel
◉
ธนาคารกสิกรไทย
开泰银行 KASIKORNBANK
Orchestrating an ecosystem with partners and providing excellence throughout the customer journey
Developing presence where customers are with an excellent customer experience
Partnership
SME
Corporate
Customers
Retail
回
eWallet and Payment
xplore
YOUTRIP
rabbit
LINE MAN Wongm
LINE PR
支支付宝
University and Healthcare
Chula
RUO
wsu
E-Commerce & Lifestyle Platform/ Co-Lending
through Partners' Platform
R
NOWACCOUNT
P
PRIMO
Laz
The
Shopee
Ооквее
Alchemy
ALIPAY
WC
Joint Venture
LINE
for Co-Lending
through LINE
Platform
jmt
๐ วัน
for Debt Collection and
Asset Management
Business
for Co-Lending
through Carabao
Conglomerate
channels
BUZZEDEES
for End-to-End Loyalty
management system
from point exchange to
CRM platform.
Venture Capital*
Grab Nitta aspire digio
NIUM
HORGANICE
THINKER FINT
MLINE MAN
wong nai
algbra
TEP
FORWARD
Seedoor
cryptomind
DECENTRALIZED
CARRO
Rob-wealth
Sendo favstay pawoon E Kiot Viet Rate Seller OnePay
C
00
ALODOKTER
zenius
Jo Health
Selly
e klook
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Note: * Beacon Venture Capital, a wholly-owned venture capital fund of KBank, invests in companies, via:
Direct investment: investments in early to growth-stage technology startups with FinTech roots including but not limited to consumer internet and enterprise technology, aiming to leverage new technology from
startups to support KBank's businesses and ESG aspirations. However, the logos above only show a portion of our investment.
Indirect investment: investments through VC Funds to enable KBank to leapfrog into the world arena and stay abreast of innovative technologies and business models in other regions, e.g. partnered as an LP
with VC funds managed by Integra Partners, Vertex Ventures, NYCA, Jerusalem Venture Partners, Pantera Capital, Wavemaker Impact, Quona Capital, Siam Capital, China Renaissance, Openspace
Ventures, Do Ventures, and StormBreaker.
Alchemy coinvestment with Pantera
บริการทุกระดับประทับใจ
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