Investor Presentaiton
2 Our Service Transformation Will Improve Efficiency
and Bring Additional Value to the Client Relationship
Effortless Experience
Service model
Shift from call
center model to a
dedicated rep
Value to client
Progress and Timeline
Reduced effort to
get questions
answered
Create "Intact"
teams of experts
to serve clients
on all aspects of
HCM
Ability to more
seamlessly handle
complex HCM needs
■
All up-market clients
-25% of mid-market
clients (~75% of
revenue) to cover
largest, most
complex accounts
All mid- and up-
market HCM clients
Expected business
value
Fewer calls
Faster time to
resolution
Higher NPS
Higher retention
Valuable Insights
Strategic service
Best practices
Compliance
Data insights
Guidance to
optimize use,
respond to
regulations, and get
value from data
All up-market HCM
clients
Initial pilot moving to
-25% of mid-market
clients (~75% of
revenue) by FY20
Differentiation to
drive sales
Accretive to
margins
Copyright 2017 ADP, LLC.
26
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