Investor Presentaiton

T25 scorecard Our commitments and metrics Customer experience Market leading CX with • eNPS >40 by FY25 SNPS uplift of +25 by FY25 Getting it right for customers • >90% 'Once and Done' by FY25 (C&SB) • 90% rating in support and engagement by FY25 (TE) • Reduce our complaints One-third by FY23, 50% by FY25 (C&SB) >95% of billing disputes will be resolved in 1 cycle by FY25 (TE) Grow Telstra Plus members (#) and engagement (%) 5.4m and 70% by FY23 6m and 80% by FY25 Grow digitally active users by 2m to 8.5m FY25 (C&SB) • Improve availability of infra. assets for customers, by FY25 250 new towers 6,000km of fibre deployed Network & Technology Network leadership; by FY25: Ел Growth and value Underlying EBITDA • ~95% pop. coverage for 5G • $7.5-8.0b by FY23 • >80% of traffic on 5G 3G closed in FY24 New ways of working Remain at 90th percentile employee engagement Mid-single digit CAGR FY21 (equivalent to high- to FY25 Win majority of key surveys for Underlying ROIC best fixed/mobile network including Coverage, and ~8% by FY23 Grow beyond to FY25 Overall customers speeds Underlying EPS: High-teens for mobile FY23-FY25 Double metro cell sites by FY25 to densify the network Expand regional coverage 100,000km² new coverage by FY25 CAGR FY21 to FY25 Maximise fully-franked dividend and seek to grow over time • Maintain cost discipline $500m net fixed cost out from FY23 to FY25 while investing for growth Maintain leading operating cost metrics for full- service telco Maximise value from infra. Amplitel EBITDAAL CAGR - low-to-mid single digit InfraCo Fixed EBITDAAL CAGR low-single digit performance norm) Improve agile maturity of teams, with 70% scoring above 4 by FY25 Halve our time to market for products and services from FY22 to FY25 50% increase in representation of Data & Analytics workforce by FY25 Direct software engineering workforce delivering -2x the percentage of strategic development work by FY25 Digital leadership All key service transactions with customers are capable of being conducted digitally by FY25 100% of key business processes enhanced/ improved using Al by FY25 Reach top 20% in Digital Capability Index by FY25 100% API-first architecture for customer management, product development, and external monetisation Move -90% of applications to the public cloud by FY25 Responsible business T Enable renewable energy generation equivalent to 100% of our consumption by 2025 Reduce absolute emissions from FY19 by at least 50% by 2030 Increase digitally active customers by 2m, including building digital skills for 500k Australians, by FY25 Help keep 1m customers in vulnerable circumstances connected each year from FY22-25 4-7pt uplift in RepTrak reputation score by FY25 Page 12 Copyright Telstra Note: Commitments are baselined to FY21, except where stated otherwise and see disclaimer slide in relation to financial ambitions Telstra September 2021 Debt Investor Presentation

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