ESG PRESENTATION
CREATING VALUE FOR OUR STAKEHOLDERS
CUSTOMERS
EMPLOYEES
-
31 MARCH 2020
COMMUNITY
SHAREHOLDERS5
~8.7m total retail, commercial
and Institutional customers
$304b in retail & commercial
customer deposits in Australia and
New Zealand
$344b in home lending in
Australia and New Zealand
Full mobile wallet offering,
including Apple Pay™,
GooglePayTM, Samsung Pay™,
FitBit PayTM and Garmin Pay™
#1 Lead bank for trade services¹
~39,000 people employed
(FTE)
829 people recruited (HY20) from
under-represented groups,
including refugees, people with
disability and Indigenous
Australians since 2016
33.1% of women in leadership,
(HY20), increase from 29.9% FY
2016²
Almost 1.5m hours of training
provided in FY19
$142m contributed in community
investment in FY193
Activated disaster relief packages
in FY 19 for the Australian summer
bushfires and donated AU$1.5
million to bushfire relief efforts
Donated AU$1.5 million and
NZ$2 million to a range of
charities to support vulnerable
people impacted by COVID-19
134,930 volunteering hours
completed by employees in FY19
Almost 1m people reached through
target to help enable social and
economic participation in FY194
>500,000 Retail & Institutional
shareholders
$1.4b
1H20 cash profit reported
49.9 cents
earnings per share
25 cents
per share fully franked
dividend announced for 1H120
4.7%
return on average ordinary
shareholders equity
All financial metrics are as at 31 March 2020 (P&L growth metrics for the half year ended 31 March 2020) unless otherwise stated.
1. Peter Lee Associates Large Corporate and Institutional Transactional Banking surveys, Australia and New Zealand 2004-2019. 2. Measures representation at the Senior Manager, Executive and Senior Executive
Levels. Includes all employees regardless of leave status but not contractors (which are included in FTE) 3. Figure includes forgone revenue (2019 = $109m), being the cost of providing low or fee-free accounts to a range
of customers such as government benefit recipients, not-for-profit organisations and students. 4. Through our initiatives to support financial wellbeing including financial inclusion, employment and community prograNZ
and targeted banking products and services for small businesses and retail customers. 5. On a cash profit continuing operations basis.
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