Investor Presentaiton

• • • HSBC in Mexico Covid-19 Support measures HSBC has donated MXN15million for the Temporary Hospital Unit of the Citibanamex Convention Center, and for the Mexican Red Cross in their purchase of ventilators and medical equipment We have encouraging and facilitating employees to join the fight against Covid-19 by donating to the Mexican Red Cross through various means (ATMs, internet banking, mobile banking, and HSBC branches) Client measures Employee measures Most GBM, CMB and Private Banking employees are working from home, with the necessary technology at their disposal, as well as applications such as Zoom for having teleconferences with clients Strengthen home office security, so that employees can continue working from home efficiently and limiting the risk of leaking confidential information 75% of branches remain open. HSBC Mexico has taken preventive measures in branches with access limited to 10-20 persons and a minimum distance of 1.5-2 metres. Branches operate with 60% employees, participating under a rotation scheme Customers and users are invited to make use of digital services; mobile banking, contact centre and depositors. ATMs can now supply up to MXN9,500 Our Business Banking executives have been equipped with the necessary technology to mobilise in the event that any SME client requires attention for their company We are able to advise clients about saving money in times of contingency and protection through their credit cards Increase the possibility of buying insurance with HSBC cards and with the Total Control application Increase security against fraud during the contingency due to fraud cases derived by Covid-19 Potencial impacts Should the Covid-19 outbreak continue to cause disruption to economic activity globally through 2020, it is expected to trigger an increase in expected credit losses. In addition, it will have impacts on our income due to lower lending and transaction volumes and lower wealth and insurance manufacturing revenue due to equity markets volatility and weakness and, lower interest rates which will negatively impact net interest income. In addition to credit risk, the Covid-19 outbreak will have material impacts on capital and liquidity. The Bank Regulator (CNBV) and the Central Bank have initiated a series of capital and liquidity measures, including the reduction of certain regulatory capital buffers and minimum liquidity ratios, to support the ability of banks to supply credit to businesses and households through this period of economic disruption. At 31 March 2020, our capital and liquidity ratios remain solid allowing to continue supporting our customers throughout the Covid-19 outbreak Source: HSBC Mexico PUBLIC 8

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