Investor Presentaiton
OUR DIGITAL BANKING BUSINESS
CONTINUES TO CONSOLIDATE
FALABELLA
1
Our online product
origination journeys
continue to drive
growth
94%
of customer service
interactions in the
region are via online
channels
+230,000
digital credit cards
~180,000
passive digital
accounts
Online product openings are currently 57%
of total product openings.
ESCANEA Y DESCARGA
TIS APP AHORAL
Fpa
LA APP INDISPENSAB
CONOCELO OU
ELI
2
Our customers
increase their
preference for our
services
+36% YOY
in CMR purchases
65%
our ecosystem
1.2
CMR purchases outside
million customers with
simultaneous products (CMR and passive
account)
3
Customers are
increasing
engagement with our
loyalty program
16.5 million
43% growth YoY across the region
83% YoY
Redemptions growth to reach 2.5 million
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