2022-24 Strategic Plan Update

BUSINESS MODEL Leveraging IT for commercial effectiveness while boosting efficiency and facilitating compliance Caulak Lines Ableita ✔ Entra SCALABLE AND EFFICIENT SALES-ORIENTED NETWORK CaixaBank LEVERAGING IT FOR COMMERCIAL EFFECTIVENESS SALES FORCE WITH SMART PCs ~100% DIGITAL SALES: CREDIT CARDS I MUTUAL FUNDS 30.5% 24.7% ROBOTIC CASES IMPLEMENTED 502 # OF CUSTOMERS CONNECTING DAILY TO NOW VIRTUAL ASSISTANT EMPLOYEES AND CUSTOMERS ~4.8 M 89% Automatic responses to branch employees BOOSTING EFFICIENCY AND FACILITATING COMPLIANCE # COGNITIVE ASSITANTS TO ASSIST IN ADMINISTRATIVE PROCESSES 15 EUROMONEY AWARDS FOR EXCELLENCE WESTERN 2013 EUROPE BEST DIGITAL BANK Best Digital Bank in Western Europe 2023 Euromoney EUROMONEY PRIVATE BANKING 2023 SPAIN BEST DOMESTIC PRIVATE BANK Best Private Bank for Digital in Spain 2023 Euromoney DIGITAL BEST D PROCESSES AUTOMATED BY THE VIRTUAL ASSISTANT 109 AGREEMENTS & PARTNERSHIPS Microsoft SAP SAP FUJITSU Google Cloud NOR ATLEOS KAWARD BANK GLOBAL FINANCE 2023 Best Consumer Digital Bank in Spain for 2023 Global Finance PWM WEALTH TECH AWARDS 2023 Best Private Bank for Big Data Analytics and Al in Europe 2023 PWM (FT Group) 22

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