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SBERBANK 170 YEARS. BY YOUR SIDE INVESTING IN HUMAN CAPITAL ANNUAL REPORT 2011 210 Λ corporate social responsibility >>N BREAKDOWN OF EMPLOYEES WHO RECEIVED CORPORATE TRANING IN 2011 BY CATEGORY % 13 36 51 51 Managers and administrative staff 36 Client-facing employees Other employee categories 13 With the goal of supporting the modernisation and development of our corporate training system, the Bank decided to establish a Corporate University based on the principles and experience of the world's lead- ing business schools. In creating the Corporate University, the Bank employs the most advanced technologies and training standards. In February 2011, we launched the University's training centre in Od- intsovo and a regional centre in Novosibirsk in September. The latter delivers training courses to employees of five regional banks - the Sibirsky, Baikalsky, Dalnevostochny, Vostochno-Sibirsky and Severo- Vostochny Banks-and of Sberbank's Kazakhstan subsidiary. The Bank plans to launch the University's campus in the Moscow Region in 2012 and fully finish creating the Corporate University by 2014. Sberbank is working intensely to develop distance learning infra- structure based on state-of-the-art technology; our video conferencing system covers the entire country and is an essential instrument in every major corporate training project. The Bank has in place well- tested technologies to rapidly share knowledge across the entire branch network by means of video lectures, business games, master classes for trainers, e-learning courses and tests. Speaker Ichak Adizes We pay special attention to developing and training our management. All senior and mid-level managers are evaluated against our corpo- rate managerial skill set model, and the evaluation results are used as input in preparing personalised development plans. Sberbank partners with the best personnel development and training companies and organisations, including leading Russian universities and foreign business schools. Our employees, customers and partners, as well as students and teachers from Moscow's leading universities, are offered unique opportunities to attend lectures by international economic, man- agement and leadership gurus invited by Sberbank and engage in discussions with them. LECTURES BY INTERNATIONAL ECONOMIC, MANAGEMENT AND LEADERSHIP GURUS ORGANISED BY SBERBANK IN 2011 Lecture 211 Number of participants Leadership Development 550 Organisation Life Cycle. A Second Heyday 150 Successful Team Management in a Changing Environment 30 World Competitiveness Prospects 1,190 Global Finance. New Challenges 1,200 Ricardo Semler Democratic Workplace, or Holidays All Week Long 650 corporate social responsibility Stéphane Garelli Nouriel Roubini Author Daniel Goleman B. Joseph Pine II and James H. Gilmore Michael L. George Lise Bourbeau The Sberbank Corporate Library, a publishing project launched two years ago, now includes 18 international economic, management and leadership bestsellers, 11 of them published in 2011. PUBLICATIONS IN SBERBANK CORPORATE LIBRARY IN 2011 Title Emotional Intelligence The Experience Economy Lean Six Sigma for Service Love, love, love Mintzberg on Management: Inside Our Strange World of Organizations 170 YEARS. IT'S JUST THE BEGINNING Henry Mintzberg George Kohlrieser Hostage at the Table Y. Akin Ongor Keep Going When I'm Gone WWW.SBERBANK.RU

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