Bank of Ireland 2020 Interim Results
.
Enabling our colleagues and communities to thrive
Colleagues
Colleague engagement up 8 points since Q4 2019 to a
high of 70%, surpassing the Global Financial Services
benchmark for Engagement for the first time
87% of colleagues believe that the Group is quickly
adapting to the changing ways of doing business; new
ways of working established for H2 2020
Launched Family Carers Ireland 'Caring Employers'
Programme
Allowance scheme for colleagues working in front line
and on site locations was extended to July 2020
Colleague supports include mental and physical
wellbeing app, 24/7 health support line, and COVID-19
communications hub
Over 119k learning courses completed by colleagues in
H1 2020
Bank of Ireland 2020 Interim Results
Communities
Proactive and regular engagement with Irish Government
and state bodies to support re-boot of Irish economy
Customers' view that Bank of Ireland 'cares about
community' is a key driver of improvement in relationship
NPS to June 2020
ESG progress reflected in improved Sustainalytics ESG Risk
Rating from 29.3 to 22.4
Fast tracking of payments to more than 1,000 SME
suppliers nationwide extended for the remainder of 2020
Donated €1m in emergency funding for communities with
urgent needs
Launched €3m Begin Together campaign to improve
financial, physical and mental wellbeing
'Best Bank in Ireland' Euromoney Awards for Excellence
2020
Bank of Ireland
7View entire presentation