RBL Bank Financial Performance Update

Delivering Convenient and Personalized Customer Experience ■ Behaviour driven triggers ■ First Time Right Customer Insights Promote and manage cross sell Segmented campaign management through CRM ■ STP/Pre-approved journeys across products ■ Hyper-personalized service offering Self-servicing Kiosk ■ Unified Contact-Centre & Service Structure ■ Faster TATs for Customer satisfaction apno ka bank | RBL Bank Omnichannel Experience Customer at Operating the heart of Synergy everything we do Voice of customer ■ Customer sentiment analysis fed into service delivery ■ Intuitive Mobile App & ChatBot Analytics led cust. service engine Cross-sell/Up-sell through intelligent data mining ■ Common data platform 40

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