Investor Presentaiton

Focus on Retail Boost digital and focus on high-value segments KEY ACHIEVEMENTS New service model roll-out underway • new branch structure announced • c50 branches with new customer access model 2/3 of KYC processes online (vs 1/3 in H1 2022) 40% RMs as % of branch staff Alpha Retail captured c1/3 of market inflows to wealth business year to date Emerging affluent strategy operationalized Currently >300 RMS with client books • Already >10% of wealth sales (x6 vs 2022 levels) KYC activity evolution per channel (in # clients m) Launch of Service Migration Initiative 0.5 +29% 0.4 51% 32% 68% 49% H2 2022 H1 2023 Digital KYC Branch KYC 7 ALPHA SERVICES AND HOLDINGS

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