1Q 2018 Business Overview

1Q 2018 summary of financials Operating income Operating expenses RUB bln Fee and commission income¹ Interest and finance income² +4.2% +2.9% RUB bln Remaining administrative expenses Personnel expenses D&A and IT maintenance Cost-to-income ratio 37.8% 34.7% 35.7% 32.7% 34.2% +7.5% 9.5 9.8 9.7 9.6 9.9 -2.8% 3.6 48% 48% 43% 39% 44% 3.5 3.3 3.2 3.3 1.0 0.7 0.7 0.7 0.8 1.6 1.5 1.5 1.6 1.7 52% 52% 57% 61% 56% 1.0 1.0 1.0 1.1 1.1 1Q 2017 2Q 2017 3Q 2017 4Q 2017 1Q 2018 1Q 2017 2Q 2017 3Q 2017 4Q 2017 1Q 2018 EBITDA and EBITDA margin RUB bln ― EBITDA margin Net income Adjustments³ RUB bln ROE Adjustments4 17.8% 74.7% 72.9% 73.5% 70.2% 16.3% 16.9% 72.5% +3.7% +6.4% 17.4% 15.9% +3.8% +7.7% 5.3 5.0 5.1 5.2 6.9 7.3 7.1 6.7 7.2 0.8 4.8 0.9 1Q 2017 2Q 2017 3Q 2017 4Q 2017 1Q 2018 1Q 2017 2Q 2017 3Q 2017 4Q 2017 1Q 2018 Source: Moscow Exchange ☑ MOSCOW 1 Includes Other operating income EXCHANGE 2 3 Includes Interest and other finance income, Interest expense, Net loss on financial assets available-for-sale and Foreign exchange gains less losses Adjustments are related to 1) IFRS 9 provisions change and 2) one-off provision 4 Adjustments are related to 1) changes in amortization schedules, 2) IFRS 9 provisions change and 3) one-off provision 38

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