Retail Banking Financial Update

KEY RATIOS 4Q20 4Q19 3Q20 2020 2019 Profitability ROAA, annualised ** 2.4% 3.4% 3.0% 1.5% 3.1% ROAA, annualised (unadjusted) 2.4% 3.4% 3.0% 1.5% 3.1% ROAE, annualised *** 21.3% 29.9% 26.0% 13.0% 26.1% RB ROAE ** 22.0% 31.4% 25.0% 10.0% 28.6% CIB ROAE ** 20.7% 28.5% 30.7% 18.1% 25.6% ROAE, annualised (unadjusted) 21.3% 29.9% 26.0% 13.0% 25.4% Net interest margin, annualised 4.4% 5.4% 4.8% 4.6% 5.6% RB NIM 4.5% 5.7% 4.8% 4.5% 6.1% CIB NIM 3.3% 3.8% 3.6% 4.7% 3.6% Loan yield, annualised 10.4% 11.4% 10.7% 10.5% 11.7% RB Loan yield CIB Loan yield Liquid assets yield, annualised Cost of funds, annualised Cost of client deposits and notes, annualised 11.2% 12.4% 11.7% 11.4% 12.9% 8.5% 9.2% 8.6% 8.6% 9.1% 3.0% 3.7% 3.3% 3.4% 3.5% 4.6% 4.7% 4.7% 4.7% 4.6% 3.8% 3.0% 3.8% 3.6% 3.0% RB Cost of client deposits and notes 2.9% 2.5% 3.1% 2.9% 2.6% CIB Cost of client deposits and notes 4.7% 3.3% 4.6% 4.4% 3.3% Cost of amounts due to credit institutions, annualised 6.6% 7.4% 6.9% 7.1% 7.1% Cost of debt securities issued 7.0% 7.9% 7.0% 7.4% 7.7% Operating leverage, y-o-y *** -0.8% -7.3% 1.9% -4.8% -3.2% Operating leverage, q-o-q Efficiency Cost Income RB Cost/Income CIB Cost/Income *** Cost Income (unadjusted) -7.3% -4.1% 17.8% 0.0% 0.0% *** *** 39.6% 39.3% 37.1% 39.7% 37.8% 46.8% 43.5% 41.8% 47.3% 38.8% *** 22.9% 26.9% 23.0% 22.1% 28.4% 39.6% 39.3% 37.1% 39.7% 38.9% *For the description of Key Ratios, refer to page 90 ** The 2019 ratios are adjusted for one-off employee costs related to termination benefits of the former CEO and executive management *** The 2019 ratios are adjusted for one-off employee costs related to termination benefits of former executive management 87

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