Financial Performance and Remediation Update

CONTINUING TO INVEST IN OUR KEY STRATEGIC PRIORITIES INVESTMENT SPEND MIX SHIFTING TOWARDS DISCRETIONARY 14 ($m) FY21 FY22 Targeted 39% ■Discretionary Investment Spend ■Other Investment Spend ~50% • Business Lending transformation • Merchant offering uplift 61% 1,259 ~50% ~1,300 • Single end to end mortgage platform • Enhanced use of data and analytics • Simple and digital everyday Personal Bank proposition • Investment in colleagues - digital tools and CQIB • Enhanced technology resilience and agility, and migration of apps to cloud Investment to uplift systems, processes and control environment Focus on financial crime detection and prevention, and cyber security capability National Australia Bank

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