Q1 2022 Financial Performance

Digital Progress: Pacific Alliance Digital Adoption (%) +500 bps +10% Active Digital Users (#'000) 3,677 4,002 3,670 4,044 2,717 1,947 53% 52% 46% 47% 35% +108% 2018 2019 2020 2021 Q1/21 Q1/22 +2,600 bps 26% +19% 2018 2019 2020 2021 Q1/21 Q1/22 3,334 3,458 Active Mobile Users (#'000)1 2,830 2,897 1,847 1,163 +197% Digital Sales (%) +500 bps 59% 55% 54% 51% 2018 2019 2020 2021 Q1/21 Q1/22 +300 bps 29% 19% +4,000 bps Self-Serve Transactions 86% 88% 86% 89% 69% 73% (%) +2,000 bps 2018 2019 2020 2021 Q1/21 Q1/22 2018 2019 2020 2021 Q1/21 Q1/22 Definitions Digital Sales (% of retail unit sales using Digital platforms) Digital Adoption (% of customers with Digital login (90 days) / Total addressable Customer Base) Digital Users: # of customers who logged into website and/or mobile in the last 90 days Mobile Users: # of customers who logged into mobile in the last 90 days Self-serve Transactions: % of Financial transactions through Digital, ABM, IVR, POS 12018 and 2019 use historical estimation based on available mobile user data for Colombia and Chile 160 16

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