Investor Presentaiton
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AIA Singapore - Customer Experience
Claims EZ and My AIA: Seamless, Cashless and Care-free
PRE-AUTHORISATION
Enjoy greater peace of mind with AIA Health Shield
pre authorisation at any private spoelalist clinic or
hospital when you get your medical bill pre-approved
bafarn admission ar sungary.
Important Note: Pre-authorisation is necessary only if
your doctor has confirmed that you require a surgery
ur admission.
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INSURED / PATIENT DETAILS
NRIC/FIN/Passport No.
Enter NRIC FIN/Pasapart No.
Date of Birth
DD-MMM-YYYY
CONTINUE
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WELCOME
THOR AGILE
My Plan Type: AIA HealthShield Gold
Max B
My Policy Number: H883344666
Customer uses Claims EZ
for pre-authorisation request
Online submission for doctors
and patients
Al engine for STP
eFile
Online submission of claim
Al Engine for STP
=
â BACK
AIA
SUBMIT A CLAIM
Agent uses Claims EZ to assist customers
to settle pre-post hospitalisation bill
Online submission
Remote Authentication
Al Engine for STP
Instant disbursements via PayNow
INDIVIDUAL INSURANCE
HEALTHSHIELD & PRE / POST
HOSPITALISATION
Claims made on your AIA
HealthShield Gold Max Integrated
Shield Plan
MEDICAL INSURANCE
ONLINE
ACCIDENT & HOSPITALISATION
Claims arising from Accidents
Emergencies and Hospitalisation
WCCIDENT PROTECTION
AIA QUALITY HEALTHCARE
PARTNERS
AIA HEALTHSHIELD
PRE-AUTHORISATION
TELEMEDICINE
BROWSE HEALTHCARE
PARTNERS
Customer uses healthcare app to
look for panel doctors and make
appointment via concierge service
Healthcare partners
Online appointment booking
Al Engine
Al-driven smart claims
decision engine
Supervised machine learning
Continuous learning
Customer is kept informed
via My AIA
Claim EZ for claim submission
and status update
eCorrespondences
*****
Agent checks claims
status with My AIA
Claim status check
Live chat
STOP
ONVICING
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