H1'23 Highlights
H1'23 Highlights
Poland
'One of the largest and most innovative
financial institutions in Poland'
Branches
389
00
Mй Employees
10,682
Total customers (mn)
5.8
Digital customers (mn)
3.4
Strategic priorities ■■
Continue the roadmap to achieve Top 3 NPS position in Poland in terms of quality and
customer service experience
Strengthen efforts to ensure the best employee experience at the bank, including
initiatives that support comfort and work tools
Customer loans (€ bn)
33
Customer funds (€ bn)
46
We are continuing to optimize the sales network, changing the model of branch
operations, expanding the number of cashless branches
Underlying attributable profit (€ mn)
321
هههه
ROTE
17.9%
We are optimizing and digitalizing sales channels and after-sales processes and
driving increased use of digital channels rather than paper communication with
customers
Santander More information at https://www.santander.com/en/about-us/where-we-are/santander-polska
22View entire presentation