Journey Simplification and Business Resilience
Service Simplification - Branch automation
CONTACTLESS
TOKEN
Simple and
easy
Insta
Serv2.0
Eliminating physical
forms
V-Serv
Device agnostic
直
No data
connectivity
required
Real-time status
Non-kiosk token system for
queue & wait time
management at HDFC Life
branches
Available at 182 high walk-in
branches
OCR¹ capability to
OCR
capture cheque/DD
details for NEFT
tagging and
premium payment
Quick & real time processing
of requests with
authentication code based
customer consent
~80% policy servicing modules
enabled on instaServ app
Chat, audio, video,
document exchange
functionality
Equipped to perform
all major branch
transactions
Tool to connect with branch
officer virtually and process
transactions
Enabling digital branch agenda
1.
22
OCR: Optical Character Recognition
Profitable
growth
mix
distribution
Diversified
innovation
leading
Market-
insurance
Reimagining
Quality of
management
Board and
HDFC
LifeView entire presentation