The NICE Actimize Advantage

Complete CXi platform for every journey NICE-CXone Digital Entry Points • Expert • ContactEngine Guide Mobile/SDK Journey Orchestration • Omnichannel Routing Enlighten Al Routing • 30+ Channels • Virtual Agent Hub . Personal Connection • Customer Authentication • Smart Self-Service SmartAssist (Bot Builder, Amelia, BYOB) • IVR • · Expert • Enlighten XO (Experience Optimization) Self-Service Analytics • • Prepared Agents MAX Agent CRM-native Agents Expert Real-Time Guidance • Agent Assist Hub NEVA / RPA Complete Performance Workforce Mgmt. Quality Mgmt. Performance Mgmt. • Interaction Analytics Feedback Mgmt. Interaction/Screen Recording ENLIGHTEN Open Cloud Platform NICE

View entire presentation