Celebrating 10 Years at BM&FBOVESPA
GRI INDICATOR
G4-PR2
CROSS-REFERENCE
OR DIRECT RESPONCE
Total number of cases of non-compliance with
regulations and voluntary codes related to the
impacts caused by products and services on health
and safety during their life cycle, by type of result
In 2015, the Company had 9 infringement notices
related to out-dated perfumery. All cases are
awaiting administrative decision.
Aspect: Product and Service Labeling
G4-PR5
Results of customer satisfaction surveys
Page 72
Aspect: Marketing Communications
G4-PR6
Sale of banned or contested products
Aspect: Customer Privacy
SDG RELATED
16
Sustainable Development Goals
1
2
3
4
5
6
555
Renner does not sell banned or contested
products.
7
8
9
כם
10
11
12
€
QO
16
Regarding financial products, there were no
complaints on Contact Us or Complain Here areas.
13
14
15
16
17
G4-PR8
Aspect: Compliance
G4-PR9
Total number of complaints and substantiated
complaints regarding violation of privacy and loss
of customer data
Monetary value of significant fines for non-
compliance with laws and regulations concerning
the provision and use of products and services
In 2015, 68 fines were paid, corresponding to the
total amount of R$ 268,137.66.
16
Goal 1 - End poverty in all its forms everywhere
Goal 2- End hunger, achieve food security and
improved nutrition and promote sustainable
agriculture
Goal 3 - Ensure healthy lives and promote well-
being for all at all ages
Goal 4 - Ensure inclusive and equitable quality
education and promote lifelong learning
opportunities for all
Goal 5 - Achieve gender equality and empower all
women and girls
Goal 6 - Ensure availability and sustainable
management of water and sanitation for all
Goal 7 - Ensure access to affordable, reliable,
sustainable and modern energy for all
Goal 8 - Promote sustained, inclusive and
sustainable economic growth, full and
productive employment and decent work for all
Goal 9 Build resilient infrastructure, promote
inclusive and sustainable industrialization and
foster innovation
Goal 10 Reduce inequality within and among
countries
Goal 11 - Make cities and human settlements
inclusive, safe, resilient and sustainable
Goal 12 - Ensure sustainable consumption and
production patterns
Goal 13 Take urgent action to combat climate
change and its impacts
Goal 14 Conserve and sustainably use
the oceans, seas and marine resources
for sustainable development
Goal 15 Protect, restore and promote
sustainable use of terrestrial ecosystems,
sustainably manage forests, combat
desertification, and halt and reverse land
degradation and halt biodiversity loss
Goal 16 - Promote peaceful and inclusive
societies for sustainable development,
provide access to justice for all and build
effective, accountable and inclusive
institutions at all levels
Goal 17 Strengthen the means of
implementation and revitalize the global
partnership for sustainable development
GRI index
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