Investor Presentaiton
OUR VALUE CREATION | Social and relationship capital
LINENS MADE OF ECO PET TECHNOLOGY
Purchasing linens made with
Eco Pet technology, which uses
polyester from PET bottles,
is a reality at Rede D'Or São
Luiz. Since 2020, through the
acquisition of private sets with
a mix of recycled polyester
fiber, the company has avoided
the dumping of around 26,380
thousand PET bottles in the
environment, of which 10,580
were in 2021 alone, and
contributed to the creation of
jobs and income for families
whose income source is recycling.
This initiative reinforces the role
and contribution of the Indirect
Supplies department, which is
relentlessly pursuing better practices
and innovation, understanding the
importance and responsibility of
our choices before the market. The
initiative also contributes to build
and ground Rede D'Or São Luiz's
sustainable procurement processes.
In addition to strengthening
ecologic awareness and social and
environmental responsibility, the
fabric also offers more resistance
and durability.
Physicians
At Rede D'Or São Luiz we understand
that the physicians are one of our main
clients. They bring the technical quality
offered to our customers and the
humanization we need in the hospital
environment. With this view, we seek to
build an area that can support physicians
in their daily routine at national level,
further recognizing this stakeholder's
importance to the company.
In 2021, we implemented the Doctors'
Relationship department geared
towards standardizing initiatives and
processes, as well as gaining synergy
in the exchange of good practices
between our hospital units. We have
divided the department in three
structural levels and performed an
individual study of each hospital's needs
regarding the project. The database and
mailing have been integrated at national
level and we have created a discussion
channel with the entire operation,
standardizing documents for physician
registration at the company and the
rules for the units' medical staff.
By efficiently promoting our services
and investing in technology, Rede D'
Or São Luiz offers physicians tools
so that they can provide the best
care, encouraging the exchange of
good medical practices through case
discussions, symposiums and events.
Said initiatives give us the opportunity
to work even more connectedly with
the support of exclusive communication
channels developed in partnership with
the Digital Transformation department.
157 REDE D'OR SÃO LUIZ | Annual Sustainability Report 2021
The Doctors' Relationship department was implemented in order to
standardize initiatives and processes, as well as gaining synergy in the
exchange of good practices between our hospital units. We have divided
the department in three structural levels and performed an individual study
of each hospital's needs regarding the project.
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