Investor Presentaiton
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Progress on Social Development
Responsibility towards customers
Customer Satisfaction
Customer focus: Playing a key role in Financial inclusion
by facilitating affordable home loans and empowering
women borrowers.
EWS and LIG customers account for ~72% of AUM.
Feature rich mobile apps to provide seamless service and
to track NPS score as a feedback mechanism. Our NPS
score for Q2FY23 is 82.
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Prepayment facility provided on the Customer App to
"nudge❞ customers towards prudent finance management.
87% of active customers are registered on HomeFirst
Customer Portal App. Android Rating is 3.9 (18 Oct'22).
Helped 30,190 customers to claim PMAY subsidy.
Received Rs 751.8 Crs till 30th Sep'22 as PMAY subsidy
which was credited to customers account. This has helped
reduce -26% of Loan Amount for those customers.
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ESG Initiatives conducted during the year
The company published first ever Sustainability Report for the year FY21-22 as part of its Integrated Annual Report.
Link: https://homefirstindia.com/files/Sustainability%20Report_HomeFirst_FY22.pdf.
The Company received a Certificate of Merit in PMAY Empowering India Awards 2022
Implementation of aerator taps in order to promote water conservation.
Enhanced training measures by implementing gamified training sessions for Prevention of Sexual Harassment (POSH) and
Human Safety
Collaborated with GRIHA and IFC to promote Green Housing.
PMY
Empowe
cus Media Private Line
SUPPORTED BY
REDAI
PMAY
2022
CERTIFICATE OF MERIT
presented to
Home First Finance Company India Limited
In recognition of their valued ctito da ing Development in the try
8th July 2012, The Suryas New Delhi
SUPPORTED BY
NOWLEDGE PARTNER
CREDAI
ORGANISED BY
arrucus
蓉
to
Link:
Grievance Redressal Policy is in place to receive and
respond
customer complaints.
https://homefirstindia.com/policy/complaints-grievances/
HomeFirst receiving the 'Certificate of Merit' from Jury Members -
'PMAY Empowering India Awards 2022'.
20
home first
Investor Presentation - Q2 FY23
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