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Appendix Balance sheet - customer accounts Strategy Results Adjusted customer accounts (on a constant currency basis), $bn 4Q20 adjusted customer accounts growth by global business and region, $bn 1,439 1,441 1,532 1,569 1,643 Growth since 3020 Growth since 3020 1,611 1,615 1,643 1,470 1,521 Europe $630bn 4 1% WPB $835bn 21 612 605 608 3% 535 572 o/w: UK $504bn 12 2% Reported customer accounts Adjusted customer accounts of $1,643bn increased by $28bn (2%) vs. 3Q20 433 453 485 493 504 CMB $470bn 502 496 514 517 531 4Q19 1020 2020 3Q20 4Q20 Other UK Hong Kong 26 Asia $762bn 22 3% 26 6% o/w: Hong Kong $531bn 14 3% GBM $337bn (5)% (18) MENA $41bn 0 1% North America $182bn 1% Corporate $1bn (19)% (0) WPB customer accounts increased as a result of higher inflows and lower spending Centre o/w: US $117bn 32% CMB increased by $26bn (6%) as customers raised and retained liquidity across all regions Latin America $27bn 2% Total $1,643bn 28 2% GBM customer accounts decreased by $18bn (5%) due to lower demand for time deposits Total $1,643bn 28 2% Totals may not cast due to rounding 7 77

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