Investor Presentaiton

GOAL 4: QUALITY MANAGEMENT Improve access to resources and services that support family caregivers QUALITY MANAGEMENT INITIATIVES Objective In order to be effective stewards of state and federal funds, monitor and oversee programs funded by OAA and state general funds Strategies Measures • . • • • • • Update the Aging Services Standards to reflect current practices Conduct annual training for AAAS on the development and submis- sion of Area Plans Monitor the national development of performance measures and identify opportunities to integrate them in the AAA contracts Offer virtual AAA governing board trainings Hold monthly programmatic and fiscal review meetings to ensure fis- cal and service integrity Review, and revise as necessary, monitoring tools for each program Provide ongoing technical assistance to AAAS Monitor data systems to ensure collection fidelity and the accuracy of the data Conduct desk and on-site reviews of AAAS, and as needed, require CAPS to correct issues Facilitate information sharing so that the aging network workforce receives evidence-based, person-centered training and possesses knowledge in their program areas Encourage and disseminate information about additional training op- portunities available for AAA staff, including trainings focused on mental health and cultural sensitivity · Number of on-site monitoring visits - at least eight annually Updated Aging Service Standards - by 2021 Number of AAA Area Plan trainings and AAA governing board trainings by 2023 Number of AAAs demonstrating compliance following a CAP imposi- tion. 75

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